Customer Service Representative – Training Provided!
Westlake, OH 44145
Full-time
Job details
Job Type
Full-time
Benefits
Pulled from the full job description
Health insurance
401(k)
Work from home
Opportunities for advancement
Full Job Description
The health and well-being of our employees are important to us therefore, we are following the CDC guidelines and have social distancing measures in place.
We are currently hiring for our call center representative position. As a call center representative you will be working with our industry leading clients.
There is a substantial difference between having a job and then having a job that you enjoy. Here at DialAmerica, we want to make sure that work is more than just another four-letter word. We want you to be part of something that you enjoy and we want to help you invent your career.
At DialAmerica you will enhance your communication skills, sales skills, or customer service skills through the variety of programs that we will develop your skill set to. The development we give you in each of these areas will help you market yourself. We will support your professional growth no matter where you want to go.
What To Expect
What can expect from this entry level position:
Fielding a variety of incoming and/or outgoing calls on behalf of our clients
Putting the customer first by providing world-class customer service
Documenting information in client systems for accurate record keeping
Gaining a deeper knowledge and understanding of different industries
Satisfaction and pride in helping people and producing high quality of work
A work culture that believes in the power of working and communicating as a team
A work culture that supports the unique needs and career aspirations of each individual
Comprehensive trainings and development methods throughout your tenure that will challenge you to grow
What We Offer
The opportunity to invent your career
Fixed schedules (no rotations) that include 1 weekend shift
Variety of work schedules to suit your lifestyle and needs
Advancement opportunities (we promote heavily from within)
A second family
Benefits
Here’s just some of our benefits:
Paid on-the-job training
Healthcare coverage and 401K
Competitive compensation – base salary + incentives
Set schedule
Weekly pay with direct deposit
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting
Work from home opportunities after training.
Keeping our employees safe and clients satisfied is important to DialAmerica. Therefore we have implemented protocols to keep our facilities clean and safe and we are happy to announce that we are able to offer newly created work from home positions for select lines of business.
Qualifications – What We Are Looking For
Additional requirements for this CCR role include:
Flexibility to adapt to changes in a growing organization
Positive attitude with a drive for success
Computer proficiency
Strong listening and problem solving abilities
Passion for helping people
Dependable, reliable, with a strong attention to detail
Must be at least 18 years old
Background and/or drug test may be required
Why You Should Be Part Of Our Team
We promote heavily from within and you’ll learn skills from the most tenured Leadership team in the industry. During your career here at DialAmerica you’ll have the opportunity to Mentor, join Committees or position yourself for growth within the Leadership team. At the very least you will walk away from this job positioned with the skills necessary to be successful in careers ranging from Communication to Customer Service to Member Services to Sales.
At DialAmerica, YOU are the Difference!
Apply now!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
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